124 City Road, London, England, EC1V 2NX
What We Do
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
Customer service
Just as our product design starts with the customer, so does our approach to servicing those products. Our base point is always the customer journey. We work hard to understand what is important, what is their ideal outcome, what they will need help with and how we can provide them with control and transparency over the process.
This approach has led us to reinvent the customer claims journey with our Online Claims Portal, together with our digital assistance tools including our Legal Assistance Portal.
What happens when something goes wrong?
In the rare instance that something goes wrong with a claim, we will work hard to understand what the problem is, and get it fixed. We pride ourselves on never giving up and as a business believe that every problem is an opportunity – an opportunity to learn, improve and resolve.
Management Information and data
Just as our product design starts with the customer, so does our approach to servicing those products. Our base point is always the customer journey. We work hard to understand what is important, what is their ideal outcome, what they will need help with and how we can provide them with control and transparency over the process.
This approach has led us to reinvent the customer claims journey with our Online Claims Portal, together with our digital assistance tools including our Legal Assistance Portal.
Speak to an expert
We’re waiting to hear from you. Call, email or use our live chat service to find out how we can help you deliver market leading, tailored products and services to your customers
